Transferring calls to a coworker

Last Updated : Jan 08, 2025 |
Prolog information
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Keywords:
Transfer an active call to another contact or extension number. When transferring a call, you can put the active call on hold and notify your coworker about the transfer.
Note:
You can also transfer the call to a coworker's voicemail.
  1. During a phone call, on the dial pad, click the Call transfer icon.
    STEP RESULT:
    Avaya Cloud Office Mobile App displays the Transfer call page.
  2. In the To field, type the coworker's name.
  3. Select your coworker from the search results.
    STEP RESULT:
    Avaya Cloud Office Mobile App displays the context menu with the call transfer options.
  4. Do one of the following:
    • To speak with your coworker before transferring the call, tap Ask first, then tap The Call Transfer icon after notifying them.
    • To transfer the call directly, tap Transfer.
    • To transfer the call to the coworker's voicemail, tap To voicemail.
    STEP RESULT:
    Avaya Cloud Office Mobile App transfers the call and displays the Call transferred message.