Supported languages

Last Updated : Apr 18, 2024 |
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Avaya Experience Platform™ Public Cloud supports localization for Application Center, Analytics for Avaya Experience Platform™ Public Cloud, Orchestration, Automation, Avaya Workspaces, and Avaya Workspaces for CRM. Avaya Experience Platform™ Public Cloud supports multiple languages.
The agent, supervisor, or account administrator can select the preferred languages during session initiation and view the online help in each of the following supported languages:
  • Brazilian-Portuguese
  • English (US)
  • French
  • German
  • Hebrew. Historical Reporting does not support Hebrew.
  • Hungarian. Only Avaya Workspaces and Realtime Reporting support Hungarian.
  • Italian
  • Japanese
  • Korean
  • Latin-Spanish
  • Russian
  • Simplified Chinese
  • Traditional Chinese

Historical reports

Avaya localizes all default standard, calculated, and customized columns. If you add any additional customization to the default configuration, this output is not localized.

Automation

In Automation, the following features support different sets of languages:
  • Automation flows: The languages of a self-service flow. In a flow, you can add the text for customers in the selected languages.
  • Text-to-Speech: The languages that text-to-speech engines support.
  • Virtual Agents in Google Dialogflow: The languages that Google Dialogflow supports. For more information about the languages supported by Google Dialogflow, see https://cloud.google.com/dialogflow/cx/docs/reference/language.
The following table shows the supported languages for the Automation features:
Automation flows
Text-to-Speech
Virtual Agents in Google Dialogflow
Afrikaans
af-ZA
af
Albanian
N/A
sq
Amharic
N/A
am
Arabic
ar-XA
ar
Armenian
N/A
hy
Assamese
N/A
N/A
Azerbaijani
N/A
az
Basque
N/A
eu
Belarusian
N/A
be
Bengali
N/A
bn
Bangladesh Bengali
N/A
bn-bd
India Bengali
bn-IN
bn-in
Bhojpuri
N/A
N/A
Bosnian
N/A
bs
Bulgarian
bg-BG
bg
Catalan
ca-ES
ca
Cebuano
N/A
ceb
Chattisgari
N/A
N/A
Chichewa
N/A
ny
Cantonese Chinese
zh-hk
zh-hk
Mandarin Chinese
cmn-CN
zh-cn
Traditional Chinese
cmn-TW
zh-tw
Corsican
N/A
co
Croatian
N/A
hr
Czech
cs-CZ
cs
Danish
da-DK
da
Dutch
nl-NL
nl
English
N/A
en
Australian English
en-AU
en-au
Canada English
en-CA
en-ca
UK English
en-GB
en-gb
India English
en-IN
en-in
US English
en-US
en-us
Esperanto
N/A
eo
Estonian
N/A
et
Filipino
N/A
fil
The Philippines Filipino
fil-PH
fil-ph
Finnish
fi-FL
fi
French
fr-FR
fr-fr
Canadian French
fr-CA
fr-ca
Frisian
N/A
fy
Galician
N/A
gl
Georgian
N/A
ka
German
de-DE
de
Greek
el-GR
el
Gujarati
gu-IN
gu
Haitian Creole
N/A
ht
Hausa
N/A
ha
Hebrew
he-il
il
Hindi
hi-IN
hi
Hmong
N/A
hmn
Hungarian
hu-HU
hu
Icelandic
is-IS
is
Igbo
N/A
ig
Indonesian
id-ID
id
Irish
N/A
ga
Italian
it-IT
it
Japanese
ja-JP
ja
Javanese
N/A
jv
Kannada
kn-IN
kn
Kashmiri
N/A
N/A
Kazakh
N/A
kk
Khasi
N/A
N/A
Khmer
N/A
km
Kinyarwanda
N/A
rw
Korean
ko-KR
ko
Kurdish
N/A
ku
Kyrgyz
N/A
ky
Latin
N/A
la
Latvian
lv-LV
lv
Lithuanian
N/A
lt
Luxembourgish
N/A
lb
Macedonian
N/A
mk
Malagasy
N/A
mg
Malay
N/A
ms
Malaysia Malay
ms-MY
ms-my
Malayalam
ml-IN
ml
Maltese
N/A
mt
Manipuri
N/A
N/A
Maori
N/A
mi
Marathi
N/A
mr
India Marathi
N/A
mr-in
Mizoram
N/A
N/A
Mongolian
N/A
mn
Nagamese
N/A
N/A
Nepali
N/A
ne
Norwegian
nb-NO
no
Oriya / Odia
N/A
or
Pashto
N/A
ps
Persian
N/A
fa
Polish
pl-PL
pl
Brazilian Portuguese
pt-BR
pt-br
Portugal Portuguese
pt-PT
pt
Punjabi
pa-IN
pa
Romanian
N/A
ro
Romania Romanian
ro-RO
ro-ro
Russian
ru-RU
ru
Samoan
N/A
sm
Scots Gaelic
N/A
gd
Serbian
sr-RS
sr
Sesotho
N/A
st
Shona
N/A
sn
Sindhi
N/A
sd
Sinhala
N/A
si
Sri Lanka Sinhala
si-LK
si
Slovak
sk-SK
sk
Slovenian
N/A
sl
Somali
N/A
so
Spanish
es-ES
es
Castilian Spanish
es-ES
es-es
Latin American Spanish
es-MX
es-419
Colombian Spanish
es-CO
es-co
Argentinian Spanish
es-AR
es-ar
Sudanese
N/A
su
Swahili
N/A
sw
Swedish
sv-SE
sv
Tajik
N/A
tg
Tamil
N/A
ta
India Tamil
ta-IN
ta-in
Sri Lanka Tamil
N/A
ta-lk
Malaysia Tamil
N/A
ta-my
Singapore Tamil
N/A
ta-sg
Tatar
N/A
tt
Telugu
N/A
te
India Telugu
te-IN
te-in
Thai
th-TH
th
Turkish
tr–TR
tr
Turkmen
N/A
tk
Ukrainian
uk-UA
uk
Urdu
N/A
ur
Uyghur
N/A
ug
Uzbek
N/A
uz
Vietnamese
N/A
vi
Vietnam Vietnamese
vi-VN
vi-vn
Welsh
N/A
cy
Xhosa
N/A
xh
Yiddish
N/A
yi
Yoruba
N/A
yo
Zulu
N/A
zu
Related links
Configuring the default language