Prerequisites and process for adding Avaya Callback Assist Application Server

Last Updated : Dec 30, 2020 |
Depending on the deployment model of Avaya Callback Assist, your on-premise Avaya Callback Assist can include more than one Avaya Callback Assist Application Servers.
For example, if Avaya Callback Assist is deployed for High Availability, there can be more than one Avaya Callback Assist Application Servers installed.
In such scenario, you can add more than one Avaya Callback Assist Application Servers to the Avaya OneCloud™ Subscription system.
However, ensure that you add only one Avaya Callback Assist Application Server as the main server by selecting the CORE option in the Deployment Type field. You can add the remaining Avaya Callback Assist Application Servers by selecting the ADDITIONAL option in the Deployment Type field. The Deployment Type field is available on the Create Application page for adding an application to the Avaya OneCloud™ Subscription system.
The following table provides step-by-step information about the prerequisites and process for adding Avaya Callback Assist Application Server that is entitled by the subscription license to your Avaya OneCloud™ Subscription system:
Prolog information
Metadata
Keywords:
Step
Task
Related topic
Perform the following prerequisites before adding Avaya Callback Assist Application Server to the Avaya OneCloud™ Subscription system:
1
Ensure that the on-premise installed Avaya Callback Assist is of either the minimum version supported by Avaya OneCloud™ Subscription or of a later version.
If the on-premise Avaya Callback Assist is of an earlier version than the minimum supported version, upgrade it to at least the minimum supported version.
Avaya UC and CC applications supported by Avaya OneCloud Subscription
2
Install the following certificates in Avaya Callback Assist:
  • Root CA-signed certificate that is installed on the WebLM server for authentication. This is the WebLM server on which the subscription license containing entitlement for Avaya Callback Assist is installed.
  • Root CA-signed certificate that is installed on Experience Portal Manager (EPM) for authentication. This is the EPM that is integrated with Avaya Callback Assist.
Refer to the respective product documentation.
3
If Avaya Aura® Orchestration Designer that is integrated with Avaya Callback Assist is entitled by the subscription license, ensure that you add Avaya Aura® Orchestration Designer to the Avaya OneCloud™ Subscription system.
4
If you want to enable SSL connection between Usage Metering and Avaya Callback Assist, perform the prerequisites for enabling SSL connection.
Enabling SSL connection between Usage Metering and Avaya Callback Assist
Add the Avaya Callback Assist Application Server:
5
Add the Avaya Callback Assist Application Server to the Avaya OneCloud™ Subscription system.
Related links
Enabling SSL connection between Usage Metering and Avaya Callback Assist