Obtaining the Access key and Secret key

Last Updated : Dec 22, 2020 |
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After your Avaya OneCloud™ Subscription system order is processed in the Avaya One Source ordering portal, Avaya sends a notification email confirming your order fulfillment to your registered technical contact. After you receive the notification email, you must create a service request with Avaya to obtain your Access key and Secret key.
These keys are required to configure connectivity between the Usage Metering Collector and Avaya back-office systems.
  1. Log on to https://support.avaya.com by using your Avaya credentials.
  2. Under Service/Parts Request, click Create Service Request.
  3. On the Create a Service Request page, do the following:
    1. In the What would you like to do? field, click Request a Remote Move/Add/Change.
    2. In the Find your Sold To field, type the Sold To number where Usage Metering will be installed, and then click ENTER.
      ADDITIONAL INFORMATION: Screen shot of create service request page.
      The system displays the list of products that are associated with the Sold To number, if any.
      Screen shot of product list that is displayed.
    3. Click Can’t find your asset? Try choosing a product.
    4. In the Find your Product field, type Usage Metering.
      ADDITIONAL INFORMATION:
      The system displays the Create a Service Request page.
  4. Do the following:
    1. In the PROBLEM DETAILS area, provide the description in the following format:
      ADDITIONAL INFORMATION:
      USAGE METERING: <Subscription ID>. Get Credentials
      Please provide <Subscription ID> with our credentials to complete our Collector Configuration.
      Screen shot of the description field for the service request.
    2. In the Contact Information area, specify the primary contact to whom Avaya must mail the Access key and Secret key.
      ADDITIONAL INFORMATION: Screen shot of service request page with option to add a primary contact.
  5. Click Submit.
Result
Avaya processes your service request and sends an email containing the Access key and Secret key to your primary contact.
Related links
Configuring connectivity between Usage Metering and Avaya back-office systems