Enabling SSL connection between Usage Metering and Avaya Callback Assist

Last Updated : Dec 07, 2020 |
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Perform this procedure only if you want to enable SSL connection between Usage Metering and Avaya Callback Assist.
You can skip Step 2 if you have already installed the root certificate of this CA in the Usage Metering Collector when performing the prerequisites for adding other data source application or System Manager-provided WebLM to any Avaya OneCloud™ Subscription system configured on the same Usage Metering Collector.
  1. Configure the Avaya Callback Assist server to communicate on SSL.
    ADDITIONAL INFORMATION:
    For more information, see the Installing and configuring Avaya Callback Assist and Avaya Callback Assist Security and TLS Configuration guides.
    Because implementation of SSL/TLS is redesigned from Avaya Callback Assist Release 5.0, refer to Avaya Callback Assist documentation for the Avaya Callback Assist version that you are using.
  2. Do the following only if you want to enable SSL connection between Avaya Callback Assist Release 5.0 or later and Usage Metering.
    1. Do one of the following:
      ADDITIONAL INFORMATION:
    2. Install this root certificate in the Usage Metering Collector.
      ADDITIONAL INFORMATION:
      For more information, see Installing an outbound certificate
Next steps
After you perform this procedure, you must select the SSL check box when adding Avaya Callback Assist Application Server to your Avaya OneCloud™ Subscription system to enable the SSL connection.
Related links
Prerequisites and process for adding Avaya Callback Assist Application Server