Usage Metering Collector did not refresh the subscription license

Last Updated : May 11, 2020 |
Prolog information

Condition

A subscription license has an expiration period of 30 days. Usage Metering automatically refreshes the subscription license after every 20 days. If Usage Metering is unable to refresh the license after 20 days, Usage Metering sends an alert. If the subscription license is not replaced within the 30 days expiration period, then after 30 days, the applications run in a license error mode.

Solution

  1. Create an IT ticket with Avaya at: https://onecare.avaya.com