Troubleshooting Security Module Sanity failure

Last Updated : Jun 10, 2026 |

Procedure

  1. On the System Manager Web Console, select Elements > Session Manager  > System Status > Security Module Status.
  2. Select Refresh to display the current status.
  3. Verify that the Status for the indicated Session Manager is Up.
  4. Verify that the IP address is correct.
  5. If the status is selected as Down, reset the security module:
    1. Select the appropriate Session Manager instance from the table.
    2. Click Reset.
      Warning:

      Session Manager cannot process calls while the system resets the security module.

  6. Select Refresh to display the current status.