Denying new service

Last Updated : Jun 10, 2026 |

About this task

Use this procedure to change the status of a service to deny new service.

When you change the state of the selected Session Manager to Deny New Service, the system denies any new call attempts and service requests. Existing calls remain in effect until the users terminate the calls.

Procedure

  1. On the home page of the System Manager web console, click Elements > Session Manager > Dashboard.
  2. On the Session Manager Dashboard page, select the appropriate Session Manager or Branch Session Manager instance in the Session Manager Instances table.
  3. In the Service State field, click Deny New Service.
  4. Click Confirm.