Avaya Workspaces for Avaya Experience Platform® On-Prem supports the ability of an agent to see statuses of other team members in the Team Viewer widget. Based on the status, an agent can contact a peer agent to provide improved customer service. The Click to Call button is visible when agents are in the Ready state and hidden in other states such as Busy, ACW Pending, Not Ready, ACW, Not Ready Pending, Log Out, or Offline.