Using a voice interaction card

Last Updated : Mar 28, 2023 |
Prolog information
Metadata
Keywords:
Use this procedure to use a voice interaction card.
If the administrator has enabled the appropriate configuration in Avaya Control Manager, after you accept the interaction, the Screenpop feature does one of the following:
  • Opens a new browser window with the configured external website.
  • Brings the screenpop widget in focus.
  • Displays the screenpop widget and then opens any external screenpops that are configured.
  1. When a voice interaction card is alerting, click the Accept icon (Accept call) to accept the interaction.
    ADDITIONAL INFORMATION:
    Avaya Workspaces displays the Customer Details and Interaction Details widgets when the call is alerting.
    • To access an external website configured for Screenpop, click the Screenpop widget (Screenpop).
    • To put the interaction on hold, click the Hold icon (Hold). To unhold the interaction, click the icon again.
    • To view information about the interaction, click the More icon, and then the Interaction Details menu.
  2. Click the Close icon to close the interaction.