Dropping a participant from a conference call

Last Updated : Jul 10, 2023 |
Prolog information
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Keywords:
In the Avaya Workspaces application, an agent can drop a participant from a conference call and resume conversations with the remaining participants.
Note:
An agent can drop only those participants who the agent adds to the conference call. An agent cannot drop those participants who other agents add to the conference call.
  1. When a voice interaction alerts, click the icon (Accept call) to accept the interaction. The application displays the Customer Details, Customer History Search, and Interaction Details widgets.
  2. Click the icon More.
    ADDITIONAL INFORMATION:
    Avaya Workspaces displays the Disposition Codes menu and Interaction details.
  3. Click the Interaction Details menu. The menu displays the customer interaction channel, participants, customer interaction, and direction.
  4. Click Participants field to display a list of participants in the conference call.
  5. Click the icon Remove participant next to the participant's name to remove the participant from the conference call.