Use this procedure to log in to Avaya Workspaces to handle voice interactions.
Note:
If single sign-on (SSO) is enabled, the Activate Agent screen appears immediately when you access Avaya Workspaces.
Before you begin
Get the Avaya Workspaces URL from your supervisor.
Ensure that the administrator selects the Prompt agent for extension number at login check box in Avaya Control Manager while creating the user.
Access Avaya Workspaces by using the URL that you received from your supervisor.
ADDITIONAL INFORMATION:
The URL is in the format: https://CLUSTER-FQDN/services/UnifiedAgentController/workspaces/#/login.
In the Username field, type your user name.
ADDITIONAL INFORMATION:
Important:
Avaya Workspaces supports the use of apostrophe (') in the username.
In the Password field, type your password.
Click Sign in.
ADDITIONAL INFORMATION:
Avaya Workspaces displays the Activate Agent screen.
In the Profile field, select the profile.
In the Extension field, type the extension.
Click Activate.
STEP RESULT:
Avaya Workspaces displays a blank interaction area with the option to Start Work, and the Team and Welcome widgets.
Click Start Work.
ADDITIONAL INFORMATION:
Note:
If enabled by your administrator, on the interaction area you can click Go Ready to start work in the Ready state, or click Go Not Ready to start work in the Not Ready state.
This puts you in the Ready or Not Ready state for customer interactions. Avaya Workspaces queues interactions in the Interaction area.
