Using a video interaction card

Last Updated : Aug 14, 2020 |
Prolog information
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  1. When you get a video interaction card, click the Accept video call icon to accept the interaction.
    ADDITIONAL INFORMATION:
    The system displays the Video, Customer Details, and Interaction Details widgets.
  2. To complete the customer interaction, you can use Screenpop from the navigation pane, to access an external website configured for a Screenpop.
    ADDITIONAL INFORMATION:
    The system displays only those screenpops contained in the data groups that are assigned to the agent in Avaya Control Manager. The system displays screenpops differently depending on different settings configured in Avaya Control Manager. If the administrator has enabled the appropriate configuration in Avaya Control Manager, after accepting the interaction, the screenpop feature does one of the following:
    • opens a new browser window with the configured external website
    • brings the screenpop widget in focus
    • displays the screenpop widget and then opens any external screenpops that are configured
  3. To view information about the interaction, click the More icon, and then Interaction Details menu.
  4. Click the Close icon to close the interaction.