AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Using Avaya Workspaces for Avaya Experience Platform® On-Prem
Settings field descriptions
AUDIO
|
Name
|
Description
|
|---|---|
|
Select All
|
Selects all the checkboxes.
|
 System notifications
|
Enables or disables sound for the system.
|
 DTMF
|
Enables or disables sound for DTMF audio tones.
|
 Incoming Call notifications
|
Enables or disables voice notification for incoming voice interactions.
|
 Incoming Video notifications
|
Enables or disables voice notification for incoming video interactions.
|
 Incoming Chat notifications
|
Enables or disables voice notification for incoming chat interactions.
|
 Incoming Email notifications
|
Enables or disables voice notification for incoming email interactions.
|
 Incoming Messaging notifications
|
Enables or disables voice notification for incoming messaging interactions.
|
 Incoming SMS notifications
|
Enables or disables voice notification for incoming SMS interactions.
|
 Incoming Social notifications
|
Enables or disables voice notification for incoming social interactions.
|
 Incoming Generic Channel notifications
|
Enables or disables voice notification for incoming Generic Channel interactions.
|
|
Button
|
Description
|
|---|---|
|
Save
|
Saves changes for audio notifications.
|
GENERAL
|
Name
|
Description
|
|---|---|
|
Appearance
|
|
|
Automatically remove non-numeric characters when pasting into the "Enter Phone Number" field
|
Removes non-numeric characters entered for a phone number.
|
|
Show Agent state timer
|
Displays the agent state timer next to the agent state in the Agent toolbar.
|
|
Work Mode
|
|
|
Auto In / Manual In
|
Auto-In: Agents automatically go Ready after ending a call and exiting after call work (ACW).
Manual-In: Agents manually change to Ready after ending a call and exiting after call work (ACW).
|
CRM
In the CRM tab, you can authenticate the user in CRM.
|
Button
|
Description
|
|---|---|
|
Authenticate User
|
Authenticates the user in CRM.
|
LANGUAGE
In the LANGUAGE tab, you can select a language.
|
Name
|
Description
|
|---|---|
|
Please choose your preferred language
|
Selects the language.
|
LOGS
In the LOGS tab, you can download Avaya Workspaces logs.
|
Name
|
Description
|
|---|---|
|
Time period selection
|
Specifies the time period for which logs are stored. The options are:
|
|
Button
|
Description
|
|---|---|
|
UPLOAD
|
Uploads a zip file with the logs for Avaya Workspaces to a pre-configured central storage location set by your administrator
|
|
DOWNLOAD
|
Downloads a zip file with the log files for Avaya Workspaces to your browser downloads folder.
|
EMAIL SIGNATURE
In the Email Signature tab, you can add, update, or remove the signature. Avaya Workspaces supports only one HTML and one plain text signature for each agent.
|
Name
|
Description
|
|---|---|
|
HTML
|
Creates HTML signature. With this, you can change the style and size of the text. You can also add images to the signature.
|
|
PLAIN
|
Creates text-only signature.
|
|
Automatically insert my signature in all emails
|
Adds the signature in all emails.
|
|
Button
|
Description
|
|---|---|
|
Save
|
Saves the email signature settings.
|
To delete the signature, clear the contents and clear the Automatically insert my signature in all emails check box.