Avaya Workspaces for Avaya Experience Platform® On-Prem provides the functionality to handle Outbound contacts. With this functionality, agents sign in to Avaya Proactive Outreach Manager (POM) and Avaya Workspaces for Avaya Experience Platform® On-Prem, and work with the Outbound contacts that they receive.

With the user interface, agents can toggle between multiple interactions. Avaya Workspaces for Avaya Experience Platform® On-Prem enables seamless collaboration with customers, partners, and other users within and outside the organization. It also provides relevant information to agents securely and reliably.

For detailed information about how to handle Outbound contacts through Avaya Workspaces for Avaya Experience Platform® On-Prem, see Using Avaya Workspaces for Avaya Proactive Outreach Manager.