Keyboard shortcuts

Last Updated : Mar 31, 2021 |
Prolog information
Metadata
Keywords:
Shortcut key
Description
Ctrl+Shift+/
Show or hide the list of shortcut keys.
Ctrl+Alt+,
Open Settings Page.
Ctrl+Alt+.
Open Help Page.
Ctrl+Alt+k
Start Work and Go Ready.
Ctrl+Shift+k
Start Work and Go Not Ready.
Ctrl+Alt+l
Finish work.
Ctrl+Alt+o
Go Ready.
Ctrl+Alt+p
Go Not Ready.
Ctrl+Alt+s
After Contact Work.
Ctrl+Alt+x
Exit or sign out.
Ctrl followed by a
Accept an interaction.
Ctrl followed by x
Close an interaction.
Ctrl+Shift+h
Hold or unhold interaction.
Ctrl followed by h
Toggle consult hold.
Ctrl followed by t
Blind transfer interaction.
Ctrl+Shift+m
Display the menu for more options from the interaction card.
Ctrl followed by d
Display the menu for dial pad from the interaction card.
Ctrl followed by c
Display the menu for consult from the interaction card.
Ctrl followed by g
Complete the consultation as a conference.
Ctrl followed by z
Complete ACW.
Widget area shortcuts
Alt+Up arrow key
Select the previous widget.
Alt+Down arrow key
Select the next widget.
Sidebar area shortcuts
Ctrl followed by w
Select the previous item on the left sidebar.
Ctrl followed by s
Select the next item on the left sidebar.
Workcard selection
Ctrl followed by .
Select the next interaction card that can be focused.
Ctrl followed by ,
Select the previous interaction card that can be focused.
Important:
For all Ctrl followed by shortcuts, you must release the Ctrl key before you press the next key.