Operations

Last Updated : Jun 19, 2023 |
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This chapter provides information about various agent and supervisor operations.
Agents can do the following:
  • Logging in to Avaya Workspaces.
  • Logging out of Avaya Workspaces.
  • Changing state.
  • Auto answering a call
  • Making a call.
  • Accepting an inbound interaction.
  • Using a voice interaction card.
  • Using a video interaction card.
  • Transferring an interaction.
  • Adding another agent to an interaction.
  • Calling the supervisor.
  • Using the address book.
Supervisors can do the following:
  • Viewing agents in a team.
  • Viewing agents in additional groups.
  • Changing agent state.
  • Broadcasting messages to agents.