During After Contact Work, Avaya Workspaces has a workcard feature, if enabled, you can retain a workcard and the interaction widgets from the interaction until you dismiss it.
Avaya Workspaces also retains the interaction card after:
Transferring an interaction.
Completing a consulted transfer. Avaya Workspaces retains the interaction card of both the agents.
You end the routed and direct interactions.
While an interaction card is in After Contact Work, you cannot make any change to the card. Avaya Workspaces retains the interaction card on the client side only.
Note:
Agent station and Avaya Workspaces go out of sync when you handle direct calls during After Contact Work and After Contact Work expires.
