Agent functionality configuration on mobile platforms

Last Updated : Aug 29, 2026 |
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You must perform the following tasks to integrate the Agent functionality with Avaya Workplace Client on mobile platforms:
  • For all SIP extensions, on page 1 of the Station screen, set Type to J169CC or J179CC.
  • For all SIP extensions, configure the Agent Login, Auto In, Manual In, After Call Work, Not Ready that is AUX, Change Skill, and Call Work Code buttons.
  • Add the add-rem-sk button for the user extension so that the user can add or remove any available skills when needed.
  • Enable the Add/Remove Agent Skills field on the Class of Restriction page that is assigned to the station with agent ID.
  • Configure the hunt groups and agent skills, and assign users to each hunt group or skill. Avaya Workplace Client then routes calls to users depending on the skill set.
  • Configure the Allow Agent to Activate Call Forward field on the Class of Restriction page so that the user can activate call forwarding when needed.
  • Configure the agent specific parameters in the settings file.