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Planning for and Administering Avaya Workplace Client for Android, iOS, Mac, and Windows

Table of Contents

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  • Notices
  • Introduction
    • Purpose
    • Prerequisites
    • Change history
  • Avaya Workplace Client overview
    • Solution architecture
    • Deployment options
    • User types
    • Feature support
    • FIPS support
    • Configuration differences between FIPS and non-FIPS clients
    • Components overview
      • Solution component to feature map
      • Components needed for UC deployments
      • Components needed for Over the Top deployments
      • End-user components
      • System requirements and interoperability
      • Updating Windows display adapter drivers
  • Planning for deployment
    • Deployment process
    • Checklist for Unified Communications deployment
    • Checklist for Over the Top deployment
    • Configuration options
      • Integration options
      • Interface functionality configuration
      • Advanced functionality configuration
    • Avaya Workplace Client for Android on Google Chromebook
    • Planning tools and utilities
      • Licensing requirements
    • Best practices
    • Considerations while disabling a service when using Unified Login
    • VMWare Workspace ONE
      • Configuring passcode and biometric
      • Performing application configuration
      • Disabling copy and paste
      • Using VMWare Workspace ONE Per App VPN
  • Site preparation
    • Network considerations and diagnostics
      • Supported codecs
      • Guidance on using QoS and DSCP
      • DSCP values
      • Configuring DSCP values on the network
    • Wi-Fi best practices
      • Configuring the Wi-Fi infrastructure
      • Access point changes
  • Security and certificate configuration
    • Security requirements
    • Configuring the Listen ports for endpoint connection
    • Password storage
    • Desktop platform security recommendations
    • Mobile device security recommendations
      • Server identity validation
      • Remote Wipe overview — Avaya Workplace Client for Android and iOS
    • Port configuration
    • Client identity certificates
    • Server certificates
      • Guidelines to determine whether you need certificates
      • Certificate distribution
      • Private trust store
    • Obtaining Avaya product certificates
      • Obtaining the Avaya SIP Product CA certificate
      • Obtaining the Avaya Aura® System Manager CA certificate
    • Antivirus and malware scanning support
    • Supported cipher suites
  • Configuration for Unified Communications deployments
    • Infrastructure configuration
      • Infrastructure configuration prerequisites
      • Checklist for configuring Unified Communications infrastructure
      • Avaya Workplace Client settings in Avaya Aura® Communication Manager
      • Call appearances configuration
      • Alternate Route Timer configuration
      • Avaya Workplace Client settings in Avaya Aura® Session Manager
      • Session Manager survivability
      • Configuring simultaneous registration in Avaya Aura® System Manager
      • Enabling VoIP Monitoring in Avaya Aura® System Manager
      • Configuring Alternate-CLI headers
    • Functionality configuration
      • Client and server requirements
      • Client configuration
      • Server configuration
      • Checklist for configuring Avaya Workplace Client functionality for Unified Communications
      • Telephony
      • Installing LLDP daemon on MacOS
      • Alphanumeric dialing
      • Routing server configuration
      • Setting up an alphanumeric SIP handle on Avaya Aura®
      • Extend and send calls to your mobile device with EC500
      • Conferencing
      • Adhoc conferencing by using Avaya Aura® Communication Manager
      • Call journaling
      • Migrating from Avaya Aura® Web Gateway to Session Manager for Push Notifications
      • Timer configuration for routing unanswered call to voice mail
      • Multiple Device Access and dual registration
      • Bridged Line Appearance overview
      • Interactions for Bridged Line Appearance
      • Administering Bridged Line Appearance
      • Hunt Groups overview
      • Setting up hunt groups and assigning stations as members
      • Provisioning the Hunt Group Busy feature button on the station
      • Team Button overview
      • Adding the team button to the monitoring station
      • Administering the team button functionality
      • Administering the team button override functionality
      • Administering abbreviated or delayed transition interval
      • Viewing the system capacity for team button
      • Presence and instant messaging
      • Configuring Avaya Aura® Session Manager to support Avaya Aura® Presence Services
      • Configuring Avaya Aura® Session Border Controller to support Avaya Aura® Presence Services
      • Do Not Disturb status
      • Presence interaction with Client Enablement Services
      • Presence scenarios with Client Enablement Services
      • Presence Access Control List
      • Managing the presence access control policy
      • Contacts and enterprise search
      • Supported LDAP directories for Avaya Workplace Client
      • Google Chrome and Microsoft Edge Chromium browser extensions
      • Enabling the Google Chrome browser extension for Avaya Workplace Client for Windows
      • Uninstalling the Google Chrome browser extension from Avaya Workplace Client for Windows
      • Blocking websites to stop highlighting telephone numbers
      • Unblocking websites using the group policy
      • IPv6 and ANAT configuration
      • Configuring Avaya Aura® Communication Manager to support IPv6 and ANAT
      • Configuring Avaya Aura® Session Manager to support IPv6 and ANAT
      • Configuring Avaya Aura® Session Border Controller to support IPv6 and ANAT
      • SSO with OAuth and SAML
  • Configuration for Over the Top deployments
    • Client and server configuration
      • Client and server requirements
      • Client configuration
      • Server configuration
    • Contacts and enterprise search functionality configuration
      • Supported LDAP directories for Avaya Workplace Client
  • Avaya Meetings Server functionality configuration
    • Checklist for configuring Avaya Meetings Server functionality
    • Custom branding logo
    • Adhoc conferencing by using Avaya Workplace Client
    • Conference access controls using Avaya Workplace Client
    • Slider in Avaya Meetings Server
    • Configuring the Avaya Equinox® Management server for disabling the chat capability
    • Configuring the Avaya Equinox® Management server for disabling the personal layout capability
    • Configuring the Avaya Equinox® Management server for the conference PIN policy
    • Configuring the Avaya Equinox® Management server to enable or deny participants to unmute self in a conference
    • Multi-stream switching with Avaya Meetings Server
    • Avaya Meetings Server dial-in information
    • Avaya Meetings Server dial-out information
    • Avaya Mobile Link
    • HTTP tunneling
      • Configuring initial settings on Avaya SBC
      • Creating a new policy group with video enabled
      • Creating a load monitoring profile on Avaya SBC
      • Managing server flow configuration on Avaya SBC
      • Configuring Avaya Session Border Controller in Avaya Aura® Web Gateway
      • Avaya SBC connectivity status indicators
      • Configuring Avaya Session Border Controller in Avaya Equinox® Management
      • External access configuration
      • Configuring Avaya Aura® Web Gateway for external users access
      • Configuring TLS for Avaya SBC by using System Manager
      • Configuring reverse proxy on Avaya SBC
    • HTTP proxy configuration
  • Avaya Aura® Device Services configuration
    • Avaya Aura® Device Services overview
    • Dynamic Configuration service
    • Web Deployment service
    • Configuring software update deployment
    • Avaya Aura® Device Services remote access configuration
    • Configuring remote access
    • Reloading the Avaya Aura® Device Services or 46xx settings configuration
  • Remote worker and cloud access configuration
    • Device and network requirements for remote workers
    • Remote worker configuration worksheet
    • SBCE deployment scenarios for failover
    • Sending DTMF tones with Avaya Workplace Client
  • Automatic configuration
    • MDM for automatic configuration
    • Log out through Universal Link Callback
    • Automatic configuration setup options
    • Settings file
    • Settings file parameters
      • Disabling unwanted features
      • Guidelines while configuring Avaya Workplace Client parameters for media-only deployment scenarios
      • Checklist of settings file parameters
      • System parameters
      • SIP parameters
      • Unified Login parameters
      • Use of Unified Login
      • Automatic configuration parameters
      • Automatic configuration updates
      • Conferencing parameters
      • Automatic software updates parameters
      • Avaya Multimedia Messaging parameters
      • Avaya Aura® Device Services parameters
      • Client Enablement Services parameters
      • Desktop integration parameters
      • EC500 parameters
      • Dialing rule parameters
      • Presence parameters
      • Calendar Integration parameters
      • Office 365 authorization
      • LDAP parameters
      • Media parameters
      • Video parameters
      • Voice mail parameters
      • Avaya Cloud parameters
      • Avaya Cloud account management in UC or OTT deployments
      • Administration parameters
      • Security settings parameters
      • User policy settings parameters
      • VoIP calls
      • User preferences parameters
      • SMS and Fax parameters
      • Contact parameters
      • Export Conversation parameter
      • MLPP parameters
      • Parameter configuration to improve experience on Google Chromebook
    • Settings file template for Avaya Workplace Client
    • Setting up the DNS server
      • Sample DNS SRV records configuration
      • DNS-based automatic configuration for DNS servers not compliant with RFC 6763
    • Avaya Cloud account method for configuring URL discovery
      • Registering an account
      • Setting up a company domain in Avaya Cloud accounts
      • Mapping your domain to the settings file URL
    • Modifying registry entries to discover the settings file URL on Windows
    • Moving the settings file
  • Agent functionality configuration on mobile platforms
    • Agent settings parameters on mobile platforms
    • AUX and logout reason codes
    • Configuring an agent hunt group for Avaya Workplace Client
    • Configuring the agent login state on mobile platforms
    • Call redirection
  • Button Module and agent functionality configuration on Windows and Mac platforms
    • Button Module
    • Agent functionality from Button Module
    • Avaya Workplace Client settings in Avaya Aura® Communication Manager for UC feature buttons
    • Avaya Workplace Client settings in Avaya Aura® Communication Manager for CC feature buttons
    • Button Module parameter on Windows and Mac platforms
    • Agent settings parameters on Windows platform
    • Agent settings parameters on Mac platform
    • Greetings
    • Greeting server
    • Configuring an agent hunt group for Avaya Workplace Client
    • Configuring the agent login state
    • Screen pop
    • Enhanced screen pop
    • Screen pop parameters
    • Avaya Feature Label Configurator
  • Additional setup options for Avaya Workplace Client for Windows and Mac platforms
    • Command line and silent installation options
      • Avaya Workplace Client for Mac command line and silent installation options
      • Avaya Workplace Client for Windows command line and silent installation options
    • Profile configuration
      • Configuring a list of profiles in a JSON file hosted on a web server
      • Configuring a list of profiles using a registry key
    • Deploying Avaya Workplace Client on a Windows server by using Group Policy
    • Installing Avaya Workplace Client for Windows to work in a Citrix or VMWare environment
    • Controlling and controlled client for Windows platform
      • Installing Avaya Workplace Client for Windows as a controlled client
      • Installing Avaya Workplace Client for Windows as a controlling client
  • Deployment considerations while upgrading to Avaya Workplace Client
    • Wireless data limitations
    • Analytics
    • Instant messaging
    • Upgrade from Avaya one-X® Communicator for Windows to Avaya Workplace Client for Windows
    • Desk Phone mode limitations
  • Emergency calls
  • Avaya Calling for Microsoft Teams configuration
    • Avaya Calling for Microsoft Teams overview
    • Checklist for configuring Avaya Calling for Microsoft Teams
    • Certificate requirements
    • Configuration discovery
    • Mapping your domain to the settings file URL
    • OAuth
    • Provisioning the OAuth configuration for Avaya Calling for Microsoft Teams
    • Provisioning the basic authentication configuration for Avaya Calling for Microsoft Teams
    • Configuration parameters for Avaya Calling for Microsoft Teams application
    • Configuring resource sharing on Avaya Aura® Device Services
    • Configuring a new client on Avaya Aura® Device Services
    • Third-party cookies
    • Avaya Calling for Microsoft Teams permissions in the Microsoft Teams admin center
    • Office 365 enterprise search
  • Azure Virtual Desktop configuration
    • Azure Virtual Desktop overview
      • Creating a resource group
      • Creating an Azure Virtual Network
      • Creating an Azure Virtual Desktop host pool
        • Creating virtual machines or session host and assigning virtual machines to the host pool
        • Creating a workspace
      • Creating an application group
      • Assigning users to a virtual machine or session host
    • Microsoft Windows 365 Cloud PC environment overview
  • Avaya Call for Government configuration
    • Avaya Call for Government overview
    • Checklist for configuring Avaya Call for Government
    • Certificate requirements
    • Configuration discovery
    • Creating a new subscription
    • Creating a new Application Configuration Service resource
    • Granting tenant-wide admin consent to Avaya Call for Government
    • Assigning Reader and App Configuration Data Reader roles to the service principal
    • Configuring Avaya Aura® Device Services mapping for Microsoft Azure Directory tenant
    • Configuring Microsoft Azure Directory tenant to display Office 365 contacts by Avaya Call for Government
    • OAuth
    • Provisioning the OAuth configuration for Avaya Call for Government
    • Provisioning the basic authentication configuration for Avaya Call for Government
    • Configuration parameters for Avaya Call for Government application
    • Configuring resource sharing on Avaya Aura® Device Services
    • Configuring a new client on Avaya Aura® Device Services
    • Third-party cookies
    • Office 365 enterprise search
    • Adding Avaya Call for Government to Microsoft Teams Apps Store
  • Avaya Workplace Client add-in for Microsoft Outlook
    • Microsoft Outlook requirements
    • Avaya Workplace Client for Windows add-in for Microsoft Outlook installation
    • Avaya Workplace Client for Mac add-in for Microsoft Outlook installation
    • Disabling the Avaya Workplace Client add-in for Microsoft Outlook by using the registry
    • Avaya Workplace Client add-in for Microsoft Outlook hosted on customer web server
    • Hosting the Avaya Workplace Client add-in for Microsoft Outlook
    • Avaya Workplace Client add-in for Microsoft Outlook enhanced template
    • Customizing the email template
    • Configuration for Avaya Meetings Server
    • External dependencies
  • Avaya URI
    • Application integration
    • Avaya URI purpose
    • URI encoding
    • URI for audio and video calls
    • URI for instant messaging
    • URI for configuration
  • Troubleshooting, interoperability limitations, system artifacts, and call statistics
    • Login issues
      • Users cannot log in to Avaya Workplace Client
      • Users cannot log in to the Desk Phone mode
      • Users cannot use Avaya Workplace Client for Android to log in to Client Enablement Services when using Avaya SBC
      • Delay while logging into Avaya Workplace Client in the Desk Phone mode in a Citrix environment
      • Credential information
    • Audio and video issues
      • Audio is lost for a few seconds during a call
      • Video functionality is inconsistent across mobile clients
    • Call history issues
      • User can view incorrect call name in native call history
      • User can view incorrect log entry in native call history
    • Contact issues
      • Avaya Workplace Client does not display photos for some Microsoft Outlook local contacts
      • Avaya Workplace Client does not display the user’s self-picture
      • Avaya Workplace Client for iOS displays local contact details for an incoming call instead of aggregate contact details
      • Avaya Workplace Client for iOS displays the contact name as nickname on the New Contact screen
    • Miscellaneous issues
      • Users receive two notifications for group and team button calls
      • Presence status on the team button is not working for some users
      • Avaya Workplace Client does not register to Session Manager
      • Remote users can view the Phone Service is currently limited error
      • Android device setting changes automatically from the silent and vibrate mode to the general mode
      • Unable to dial Avaya Aura® Messaging extension to read messages in a dual stack IPv6 network
      • Avaya Workplace Client call stops responding when you uninstall QoS from network settings
      • Media preserved call is not dropped when you answer a cellular call
      • Users cannot join a scheduled conference
      • The Web Collaboration window displays a shared document on another conference
      • Connecting to a protocol sniffer
      • Paired Sign-On (PSO) for Avaya Workplace Client for Windows with Microsoft Azure Virtual Desktop
    • Interoperability limitations
      • Known interoperability limitations
      • Interoperability and limitations with voice mail privacy enforcement
    • File system artifacts
      • Avaya Workplace Client for Windows file system artifacts
      • Avaya Workplace Client for Mac file system artifacts
    • Call statistics
      • Call statistics — Audio details
      • Call statistics — Video statistics
      • Call statistics — Video transmission statistics
      • Call statistics — Collaboration statistics
      • Call statistics — Collaboration receive statistics
  • Resources
    • Documentation
      • Finding documents on the Avaya Support website
      • Avaya Documentation Center navigation
    • Training
    • Viewing Avaya Mentor videos
    • Support
      • Using the Avaya InSite Knowledge Base
  • PCN and PSN notifications
    • PCN and PSN notifications
    • Signing up for PCNs and PSNs
    • Viewing PCNs and PSNs
  • Data privacy controls
    • Data privacy controls
      • Data categories containing personal data
      • Personal data human access controls
      • Personal data programmatic or API access controls
      • Personal data at rest encryption controls
      • Personal data in transit encryption controls
      • Personal data retention period controls
      • Personal data export controls and procedures
      • Personal data view, modify, delete controls and procedures
      • Personal data pseudonymization operations statement
  • Settings file template for Avaya Workplace Client as a media client in Contact Center deployments
  • Glossary
    • Communication Manager
    • EC500
    • Extension to Cellular access number
    • FNE
    • FECC
    • Off-PBX telephone
    • OTT
    • Product Licensing and Delivery System (PLDS)
    • Real-time Transport Protocol
    • RFC 2833
    • Secure Real-Time Transport Protocol
    • Session Border Controller
    • Session Manager
    • System Manager
    • UCCP
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Planning for and Administering Avaya Workplace Client for Android, iOS, Mac, and Windows
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Last Updated : Aug 29, 2026 |
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