If you plan to decommission a service, you must update the Avaya Workplace Client configuration using Avaya Aura® Device Services or 46xx settings file before decommissioning the service.

If a service remains accessible, Avaya Workplace Client attempts to access the service.

If a service, for example, Conferencing, is partially up, the Conference service returns a 401 unauthenticated response to the Avaya Workplace Client login query. Avaya Workplace Client treats this response as an invalid or bad password and does not connect to any service associated with the Unified Login credentials. This functionality is designed intentionally to ensure that the account does not get locked out.

If the Conferencing Login API is shut down explicitly or if a server is shut down completely, Avaya Workplace Client receives a different response code. Avaya Workplace Client does not treat this response as a login or password issue for Unified Login services.

If the Conferencing credentials are unique, that is, not part of Unified Login, a login failure does not affect other services.