Automatic configuration

Last Updated : Aug 29, 2026 |
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The automatic configuration process automatically configures Avaya Workplace Client settings when users open the client for the first time after installation. If you do not enable automatic configuration, users must configure Avaya Workplace Client settings manually after installing the client. To avoid errors when configuring settings, Avaya recommends that you enable automatic configuration.
Users can configure the Avaya Workplace Client settings automatically by using their email address or the automatic configuration web address.
If the user types the email address and the DNS check:
  • Is successful, the settings file is downloaded. If you have provisioned more than one environment, the user must choose an environment before the settings file is downloaded.
  • Fails, the email address is automatically searched in the following accounts and in the following priority:
    1. Avaya Spaces
    2. Avaya Equinox® Meetings Online
By using Avaya Spaces or Avaya Equinox® Meetings Online, if the settings file is:
  • Found in the URL, the settings file is downloaded.
  • Not found in the URL, the user must enter a web address or manually configure the application.
    If the settings file is found in the web address, the settings file is downloaded.
In both instances, if you have provisioned more than one environment, the user must choose an environment before the settings file is downloaded.
If the settings file that is downloaded does not include the user’s credentials for the various services, the user must manually enter their credentials to log in to each service.
The user might be able to view further screens related to Avaya Cloud accounts depending on whether:
  • The Avaya Cloud account exists for Spaces and Messaging.
  • You have enabled the Avaya Cloud account setting for the user’s account.
The user can additionally configure the account to use the Avaya Equinox® Meetings Online service.
For information about automatic configuration by using Avaya Aura® Device Services, see Administering Avaya Aura® Device Services.
Note:
While uploading a specific build version, you must mention the full version name of Avaya Workplace Client in Web Deployment of Avaya Aura® Device Services.