Users cannot join a scheduled conference

Last Updated : Aug 29, 2026 |
Prolog information

Cause

This issue can occur due to any of the following reasons:
  • The conference bridge was not cleared or dropped from the previous call.
  • One of the participants did not end the meeting. Hence, the bridge remains active for that virtual room.

Solution

On the Avaya Equinox® Management server, in Advanced Parameters, set a value in seconds for the vnex.vcms.core.conference.timeToCloseConfWithOneEP property.
For example, 600, that is, 10 minutes. Avaya Workplace Client ends the conference call after 10 minutes if only one participant remains in the conference call.