Video functionality is inconsistent across mobile clients

Last Updated : Aug 29, 2026 |
Prolog information
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Condition

During a video call on mobile platforms, when you put Avaya Workplace Client in the background:
  • Video freezes on the far-end iOS device.
  • Video works fine on the far-end Android device.

Cause

When Avaya Workplace Client is in the background, due to platform limitations with iOS, Avaya Workplace Client does not have access to the camera.

Solution

  1. Workaround is unavailable.