Users cannot log in to the Desk Phone mode

Last Updated : Aug 29, 2026 |
Prolog information
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User Alert

Avaya Workplace Client users cannot log in to the Desk Phone mode.

Logs/Alarms

The system displays the following error: 403 Endpoint Routing Forbidden.

Recovery Action

  1. Log in to Avaya Aura® Session Manager.
  2. In the Session Manager Administration tab, enable Direct Routing to Endpoints.
  3. In the Max. Simultaneous Devices field of the Session Manager communication profile section of the User Profile page, set the value to 2 or higher.
  4. To complete user configuration, check the following:
    1. Avaya Aura® Session Manager profile and endpoint profile on Avaya Aura® System Manager.
    2. Station profile, aar analysis, trunk group, signaling group, and numbering plan on Avaya Aura® Communication Manager.
    ADDITIONAL INFORMATION:
    The extension range for the numbering plan must follow the same numbering format that is configured for the trunk group. For more information about user configuration, see Administering Avaya Aura® Session Manager and Administering Avaya Aura® Communication Manager.