With the Avaya Cloud Office™ application, you can make phone calls, hold video meetings, and communicate with your colleagues in a team chat. You can also invite third-party users to collaborate on a project. The Avaya Cloud Office™ application is available on web, desktop, and mobile platforms.

As an agent or a supervisor, you can log in to the Avaya Cloud Office™ provider in Avaya Workspaces, and access enabled Avaya Cloud Office™ contacts from the Corporate Contacts widget.

You can perform the following actions with Avaya Cloud Office™ contacts from the Corporate Contacts widget:

• View the Presence states of contacts

• Search for contacts and groups

• Make direct calls and transfer calls

• Make consultation calls

• Add contacts to the Favorites list

• Make multiple calls simultaneously

If the administrator enables the chat functionality, you can also perform the following actions:

• Search for chats

• Send messages in one-to-one and group chats

• Send messages in a group conversation

To enable access to Avaya Cloud Office™ contacts in Avaya Workspaces, your administrator must configure the Avaya Cloud Office™ integration with Avaya Experience Platform™ (On-Prem + Connect). The administrator must also provide the credentials to log in to the Avaya Cloud Office™ provider. For more information about the Avaya Cloud Office™ integration, contact your administrator.