The causes of voice degradation include:
Packet delay or latency
The following factors can cause packet delay or latency:
Jitter or statistical average variance in end-to-end packet travel times
Packet loss
The following factors can cause packet loss:
Network overload
Full jitter buffers
Echo
Tip:
Use a network assessment that measures and solves latency issues before implementing VoIP solutions. For more information, see Avaya Aura® Core Solution Description.
