Assess the quality of service provided to customers while making calls through the listed directory numbers.
Manage the attendant group to ensure that the group has adequate staffing.
The system displays the attendant group measurements in the following reports:
Attendant Group report: Provides hourly traffic measurements for the attendant group.
Attendant Positions report: Provides peak measurements for specific attendant positions.
Both the reports are available as peak reports for the peak hour and the last hour of yesterday and today. A peak hour is the hour within a 24-hour clock with the greatest usage time.
To get the hourly data for the entire attendant group, poll the Attendant Group Report hourly.
