The following guidelines provide an easy method for determining whether the collected data is invalid. These guidelines represent the least that you must do to validate the report. You must perform additional validation steps as necessary.
To validate the Route Pattern Measurements report, verify the following data:
Total calls offered to a pattern must always be equal to the sum of the Calls Carried, Queue Overflow, and Queue Abandoned columns if the first trunk group has a queue.
Total percent of all calls carried in a pattern or the sum of the % Calls column for each trunk group must not exceed 100.
