Avaya Aura Communication Manager Reports

Hunt Group Performance field descriptions

Last Updated : Jul 28, 2014 |

Prolog information

Metadata

Keywords:

Name	Description
No.	The hunt group number.
Size	The number of extensions assigned to the hunt group.
Type	The group type of the hunt group. The following are the group types: ddc: Direct Department Calling ucd: Uniform Call Distribution ead: Expert Agent Distribution
1 2 3 4 5 6 7 8 9 10 20 40 60 80 100 200	The graphic representation of the slowest, hourly, and average Speed of Answer.
Ans (sec)	The number of seconds corresponding to the slowest, hourly, and average Speed of Answer. This value includes the queue time and the ringing time, but does not include the time spent on the first forced announcement.
Hour	The starting time of the hour during which the data is recorded.
Avg.	The average Speed of Answer for each hunt group.

Send Feedback