Use the following list to identify some areas pursued, when you investigate a processor occupancy (load) related problem.
Multiply the number in the Total Calls field by 20 for the identified 3-minute time interval or the time when the problem occurred.
ADDITIONAL INFORMATION:
If the product exceeds the advertised BHCC of the configuration, the load for this time interval is the problem. If the product does not exceed the BHCC for the configuration, this load is not the problem.
Compare the number in the Total Atmpts field with the Total Calls field for the identified 3-minute time interval (the time when the problem occurred).
ADDITIONAL INFORMATION:
If the number of attempts is significantly greater than the number of calls, a significant percent of the occupancy is due to call processing stimuli that do not result in completed calls.
Examine the hardware error log for an excessive amount of maintenance activity (for example, a high number of errors).
Refer to the list measurements communication links report to determine if any of the links are receiving an abnormal amount of traffic.
Check with the users to determine if a certain feature(s) is used heavily during the identified time interval.
Request the maintenance personnel to check the software error log.
