Installing software patches by using Solution Deployment Manager

Last Updated : Jun 10, 2026 |

About this task

Use the procedure to install software patches and service packs that are entitled for an Avaya Aura® application, and commit the patches that you installed.

To apply patch on the duplex server, you must first apply the patch on the standby server, and then apply patch on the new standby server.

Note:

  • When you are installing an element patch and the patch installation fails or the patch information is unavailable in Upgrade Actions > Installed Patches on the Upgrade Management page, then perform the following:

    1. Ensure that the element is reachable on System Manager Solution Deployment Manager.

    2. Refresh the element.

  • From Communication Manager Release 10.1.3, Solution Deployment Manager supports the installation of Communication Manager Release 10.1.x Security Service Packs. For Communication Manager Release 10.1.x version earlier than Release 10.1.3, use the command-line interface.

Before you begin

  • Perform refresh and analyze operations.

  • You must uninstall the previous feature pack or service pack, if available.

    For more information on uninstalling the feature pack or service pack by using the Solution Deployment Manager, see Uninstalling the feature pack or service pack by using Solution Deployment Manager.

  • If you upgrade an application that was not deployed from Solution Deployment Manager:

    1. Select the virtual machine.

    2. To establish trust, click More Actions > Re-establish Connection.

    3. Click Refresh VM.

Procedure

  1. On the System Manager web console, click Services > Solution Deployment Manager.
  2. In the navigation pane, click Upgrade Management.
  3. Select an Avaya Aura® application on which you want to install the patch.
  4. Click Upgrade Actions > Upgrade/Update.
  5. On the Upgrade Configuration page, click Edit.
  6. In the General Configuration Details section, in the Operation field, click Update.
  7. In Upgrade Source, select the software library where you have downloaded the patch.
  8. Optional Click the Auto Commit check box, if you want the system to automatically commit the patch.
    Note:

    If an application is unreachable, the auto commit operation might fail and the Update Patch Status window displays a warning message. You must wait for some time, select the same patch in the Installed Patches section, and perform the commit operation again.

  9. In the Upgrade Configuration Details section, in the Select patches for update table, select the software patch that you want to install.
  10. Click Save.
  11. On the Upgrade Configuration page, ensure that the Configuration Status field displays .

    If the field displays , review the information on the Edit Upgrade Configuration page.

  12. Click Upgrade.
  13. On the Job Schedule page, click one of the following:

    • Run Immediately: To perform the job.

    • Schedule later: To perform the job at a scheduled time.

  14. Click Schedule.

    On the Upgrade Management page, the Update status and Last Action Status fields display .

  15. To view the update status, click .

    The Upgrade Job Details page displays the detailed update checks that are in progress. Click Done to close the window.

    When the update is complete, the Update status and Last Action Status fields displays .

  16. Click Upgrade Actions > Installed Patches.
  17. On the Installed Patches page, in the Patch Operation section, click Commit.

    The page displays all software patches that you can commit.

    You can use Rollback and Uninstall options if you must rollback and uninstall the software patch.

  18. Select the patch that you installed, in the Job Schedule section, click Run Immediately.

    You can schedule to commit the patch at a later time by using the Schedule later option.

  19. Click Schedule.

    The Upgrade Management page displays the last action as Commit.

  20. Ensure that Update status and Last Action Status fields display .
    Note:

    If the patch commit fails or auto commit is not executed even after 24 hours, delete the snapshot that are not required. For information about deleting the virtual machine snapshot from host, see Deleting the virtual machine snapshot.

  21. To apply patch on the duplex server, do the following:
    1. On the active Communication Manager CLI, enter server -u to lock the translations.
    2. On the standby Communication Manager server, repeat step 1 to step 20.
    3. On the active or standby Communication Manager CLI, enter server -i to do interchange.
    4. On the new standby Communication Manager server, repeat step 1 to step 20.
    Note:

    If the upgrade is not successful, and you want to unlock the translations, then on the active Communication Manager CLI, enter server -U.

Related information
Patch Installation or Patch Updates
Preupgrade Configuration field descriptions
Upgrade Configuration field descriptions
Edit Upgrade Configuration field descriptions
Installed Patches field descriptions
Installing software patches by using Solution Deployment Manager