Creating a full backup

Last Updated : Jun 10, 2026 |

Before you begin

Log in to Communication Manager CLI, and delete any redundant files such as tar files, Communication Manager and SSP patches from the home directory.

Before creating a backup, ensure that the hostname string does not contain ‘_’ (underscore) character in it. If the hostname with ‘_’ character already exists, then change the hostname.

For more information about changing the hostname, see Changing the hostname.

Procedure

  1. Log in to the Communication Manager System Management Interface with administrator privilege user credentials.
  2. On the Administration menu, click Server (Maintenance).
  3. In the left navigation pane, click Data Backup/Restore > Backup Now.

    The system displays the Backup Now page.

  4. Click Full Backup.
  5. In the Network Device section, select the backup method and type the user name, password, hostname, and path of the directory in which you stored the data.
  6. Under the Encryption section, in the Encrypt backup using pass phrase, enter a password to backup the data.

    The pass phrase must be an arbitrary string of 15 to 256 characters, and it can contain the following characters: a-z, A-Z, 0-9, period (.), underscore (_), dollar sign ($), pound sign (#), equal sign (=), plus sign (+).

  7. Click Start Backup.

    On the Backup Now Results page, the system displays the message Backup Successfully Completed.

  8. Go to Administration > Server (Maintenance) > Data Backup/Restore > Backup logs, verify the backup status and the file size.