Restoring backup

Last Updated : Jun 10, 2026 |

Before you begin

Ensure that Communication Manager is on the latest target release before restoring the backup.

Procedure

  1. Log in to Communication Manager System Management Interface with administrator privilege user credentials.
  2. On the Administration menu, click Server (Maintenance).
  3. In the left navigation pane, click Data Backup/Restore > View/Restore Data.

    The system displays the View/Restore Data page.

To restore data, depending on your requirements, use either step 4 or step 5 and 6.

  1. In the Network Device section, perform the following to restore the data:
    1. Select the method to restore the data.
    2. In the User Name field, enter the user name.
    3. In the Password field, enter the password
    4. In the Host Name field, enter the host name.
    5. In the Directory field, enter the path for the directory.
  2. Copy Communication Manager full backup file from the remote server to Communication Manager /var/home/ftp/pub location.
  3. In Local Directory, enter the Communication Manager backup file path /var/home/ftp/pub.
  4. Click View.

    The system displays the View/Restore Data Results page.

  5. Click the File Name.
  6. In Pass Phrase, enter the pass phrase code that you provided during backup.
  7. Select Force restore if server name mismatch or server migration.
  8. Optional Select This backup file is from a pre CM10.2 release.
  9. Click Restore.

    On the View/Restore Data Results page, the system displays the message Restore Successfully Completed.

    Note:

    As a result of full backup and restore, SSH Connectivity might be lost for cloud instances and network configuration such as IP Address, Gateway, FQDN and, NAT in the IP link. Therefore, full backup and restore is not recommended for Communication Manager cloud instances.

  10. Reboot Communication Manager.
  11. After reboot, log in to Communication Manager System Management Interface and verify Trusted Certificates and Server/Application Certificates.
  12. Log in to Communication Manager CLI, go to SAT and verify if XLN is restored.

    If no data is restored, perform XLN restore. For more information, see Restoring XLN backup.

  13. Perform Communication Manager synchronization from System Manager.