Enabling or disabling EASG through the SMI interface

Last Updated : Jun 10, 2026 |

About this task

By enabling Avaya Services Logins you are granting Avaya access to your system. This setting is required to maximize the performance and value of your Avaya support entitlements, allowing Avaya to resolve product issues in a timely manner. The product must be registered using the Avaya Global Registration Tool (GRT) at https://grt.avaya.com for Avaya remote connectivity. See the Avaya support site support.avaya.com/registration for additional information for registering products and establishing remote access and alarming.

By disabling Avaya Services Logins you are denying Avaya access to your system. This setting is not recommended, as it can impact Avaya’s ability to provide support for the product. Unless the customer can manage the product, Avaya Services Logins should not be disabled.

Procedure

  1. Log on to the Communication Manager SMI interface.
  2. Click Administration > Server (Maintenance).
  3. In the Security section, click Server Access.
  4. In the Avaya Services Access via EASG field, select:
    • Enable to enable EASG.

    • Disable to disable EASG.

  5. Click Submit.