Adding or editing a Communication Manager instance to System Manager

Last Updated : Jun 10, 2026 |

About this task

Use the following procedure for adding or editing the Simplex or Duplex Communication Manager instance to System Manager.

Important:

When you deploy the Communication Manager duplex pair through Solution Deployment Manager Application Management, Solution Deployment Manager creates the Active Communication Manager and Standby Communication Manager element entries by using the IP Address or FQDN of the respective Communication Manager on the System Manager Services > Inventory > Manage Elements page.

  • To perform the Communication Manager synchronization and other operations, you must select the current Active Communication Manager entry and edit the following fields:

    • Alternate IP Address: Provide the current Standby Communication Manager server IP Address or FQDN.

    • Add to Communication Manager: Select this to administer Communication Manager on System Manager.

    • Enable Notifications: Select this to enable the Communication Manager Notify Sync feature.

      For more information about Communication Manager notify synchronization, see Administering Avaya Aura® System Manager.

  • Do not edit the entry of the Standby Communication Manager element.

Procedure

  1. On the System Manager web console, click Services > Inventory.
  2. In the navigation pane, click Manage Elements.
  3. On the Manage Elements page, do one of the following:

    • To add Communication Manager, click New.

      On the New Elements page, in the Type field, click Communication Manager.

      System Manager displays the Add Communication Manager page.

    • To edit Communication Manager, click Edit.

      System Manager displays the Edit Communication Manager <CMName> page.

  4. On the General Attributes tab, provide the following information:
    1. In Name, type the Communication Manager server name.

      The Communication Manager name can be up to 256 characters.

    2. In Hostname or IP Address, type the host name or IP Address of the Communication Manager server.

      The IP address can be in the IPv4 or IPv6 format.

      Note:

      • For the active Communication Manager server provide the host name or IP address in Hostname or IP Address and for the standby Communication Manager server provide the host name or IP address in Alternate IP Address.

      • In a duplex configuration, while adding a Communication Manager instance to System Manager, virtual address of Communication Manager must not be used as it is not supported.

    3. In Login, type the customer login name that is required to access Communication Manager.
    4. In Authentication Type, select the required option.
    5. Enter and reenter the password, or ASG key required to access Communication Manager.
    6. In Port, type the port number of the Communication Manager server.
    7. To administer Communication Manager on System Manager, select the Add to Communication Manager check box.

      When you select Add to Communication Manager check box, Communication Manager instance appears in the Synchronize CM Data and Configure Options page, under Services > Inventory > Synchronization > Communication instance.

    8. In CM Type, click Standalone to add a Communication Manager.
  5. On the SNMP Attributes tab, perform the following:
    1. Under Version, select V1.
    2. Enter the required information.
    3. From Device Type, select the type of Communication Manager.
  6. Click Commit.

    System Manager displays the Communication Manager instance that you added on the Manage Elements page.