Open the ACO Interactive Menu

*

When calling your extension or Direct Number, press * to manage your Avaya Cloud Office account settings.

Call Flip

*<Flip Number>

During an active call, press *1 up to 8 to start call flip.

Call Recording

*9

During an active call, press *9 to start or end call recording.

Caller ID Block

*67<10-Digit Number>

When placing an outgoing call, dial *67 before the 10-digit number to block your outgoing caller ID on the call.

Intercom Call

*85<Ext Number>

Dial *85 to make an intercom call. For example: *85102 for extension 102.

Analog extensions cannot receive intercom calls.

Voicemail

*86

Dial *86 to listen to your voicemail messages. Avaya Cloud Office™ does not provide message waiting indication.

Call Park

##*3

Press ##*3 to park an active call.

Note: For calls between Avaya Cloud Office™ users, the caller cannot park the call using this code. The called user can park the call.

Call Park Retrieve

*<Park Location>

Press * and then the Park Location to pick up a parked call.

Call Return

*69

Initiate an outgoing call to the last incoming call in your call log.

Hold

##

Press ## to place an active call on hold.

Note: For calls between Avaya Cloud Office™ users, the caller cannot hold the call using this code. The called user can hold the call.

External Transfer

##*1<10-Digit Number>

Note that transfers shown the original caller's ID, not that of the extension transferring the call.

Internal Transfer

##<Ext Number>#

Page

*84<Group Number>#

Make an announcement to a group and hang up when finished.

Mute Conference Bridge Music

*#903#

If you are the only participant on an Avaya Cloud Office™ conferencing bridge, dialing this code mutes the hold music.