Testing emergency call operation

Last Updated : May 09, 2023 |

You must test emergency call operation following local laws and regulations. In some locations, making calls to the Public Service Access Point (PSAP) when there is no emergency is illegal.

  • If the PSAP allows test calls using the emergency call numbers, do not end the calls without informing the PSAP responder that the call is a test.

  • Some PSAP providers support an emergency call test number. When called, an automated response announces the address the PSAP has on record for the calling number. Where supported, configure the test number in the IP Office configuration to use the same call routing as the emergency numbers.

    • The Avaya Cloud Office™ E911 emergency service supports using 933 as an emergency call test number.