Analog telephones use the recall button to perform actions such as transfer, hold, unhold, answer call waiting. The button is known as the Recall, Flash or Hook Flash button and marked R, F or H respectively depending on the phone model.
When using the recall button, the IP Office performs the call handling, not Avaya Cloud Office™.
For example: During a call, pressing recall places that call on hold on the IP Office system. Pressing recall again reconnects the call.
Whilst this does not prevent the use of recall functions on the analog extensions, you need to be aware of the following caveats:
The dial tone heard when the analog extension user presses the recall button is local dial tone from the IP Office.
If during an existing call the user hears call waiting tones, they can press the recall button to switch between their current call and the waiting call.
When the analog extension user presses recall during a current call, the existing call to/from Avaya Cloud Office™ remains connected to the IP Office. The caller hears the IP Office music-on-hold (by default a double-tone every 4 seconds).
When transferring calls using the recall button, the IP Office performs the transfer. To allow this:
You must disable both the IP Office user and system Inhibit Off-Switch Forward/Transfer settings.
User trying to perform an unsupervised/blind transfer should wait at 5 seconds after entering the transfer number before hanging up. This is necessary to allow both IP Office and Avaya Cloud Office™ call routing to complete. See Known issues.
