Testing operation

Last Updated : Apr 06, 2023 |

Test call operation.

Procedure

  1. Test calls between the Avaya Cloud Office™ users. The calls should route to Avaya Cloud Office™ and then back to the IP Office and the called Avaya Cloud Office™ user.
  2. Test calls from Avaya Cloud Office™ extensions to an external PSTN number.
  3. Test calls from an external PSTN number to the Avaya Cloud Office™ extensions.
  4. Test that the system blocks calls to IP Office features.
  5. Using the locally allowed protocol, make test emergency calls.
    • If the PSAP allows test calls using the emergency call numbers, do not end the calls without informing the PSAP responder that the call is a test.

    • Some PSAP providers support an emergency call test number. When called, an automated response announces the address the PSAP has on record for the calling number. Where supported, configure the test number in the IP Office configuration to use the same call routing as the emergency numbers.

      • The Avaya Cloud Office™ E911 emergency service supports using 933 as an emergency call test number.