Reboot Required

You must reboot the system after any changes to any ACO extension, user or line settings. You must do this even if IP Office Manager indicates that the changes are mergeable.

Audio issues

During long duration Avaya Cloud Office™ calls, if the user holds the call, when unheld the speech path is not always reestablished correctly.

Call transfer – Blind transfer

When an Avaya Cloud Office™ extension user makes a blind call transfer, they should wait for 5 seconds after dialing the transfer target before hanging up. This allows for the time that the IP Office and Avaya Cloud Office™ need for call routing. If the user drops the call too soon after dialing the transfer number, the call transfer may fail.

Voicemail Message Waiting Indication

Avaya Cloud Office™ does not provide message waiting indication (MWI) to the IP Office extensions.