Edit the outgoing automatic call route selection (ARS)

Last Updated : Apr 06, 2023 |

The system short code routes all dialing to the matching IP Office automatic route selection (ARS). The ARS is configured with additional short codes that set where numbers are routed.

Procedure

  1. Load the IP Office configuration in IP Office Manager.
  2. From the navigation pane, select ARS.
  3. Select the ARS called Main.
  4. Add an Outgoing Calls Short Code: This short code routes all dialing, other than emergency calls, to the ACO line.
    1. Click the icon and select Short Code.
    2. Set the Code to N; The ; (semi-colon) is important for correct operation.
    3. Set the Feature to Dial.
    4. In the Telephone Number field, enter an N.
    5. Set the Line Group ID to 96666.
    6. Click OK.
  5. Add an Emergency Call Short Code:
    1. Click the icon and select Short Code.
    2. Set the Code to 911.
    3. Set the Feature to Dial Emergency.
    4. In the Telephone Number field, enter 911.
    5. Set the Line Group ID as follows:

      • If using the ACO emergency service, set the Line Group ID to 96666.

      • If using a local IP Office emergency line, set the Line Group ID to match the Outgoing Group setting of that line.

    6. Click OK.
  6. Repeat the process for any other emergency numbers required.
  7. Click OK.
  8. Click the icon.

Next Steps

Related information
Configuring the IP Office system