Understand and plan for the upgrade

Read this document in full and understand all the requirements before taking any actions.

Assemble the required tools and software

See Required tools and software for an IP Office R12.0.x upgrade.

Add the R12 licenses

For PLDS licensed IP Office systems, the R12 licenses will work on pre-R12 systems.

• Subscription IP Office systems do not require any subscription changes.

Backup the servers

If upgrading to R11.1.3.x, backup the IP Office servers.

• See Creating an IP Office backup.

Upgrade to the latest R11.1.3.x service pack

Upgrade the Linux-based IP Office servers to R11.1.3.x.

• For existing R11.1 systems, use the standard iso transfer method of upgrading. See Deploying IP Office Server Edition.

• For pre-R11.1 systems, see Upgrading Linux-based IP Office Systems to R11.1.

Verify Correct Operation

After upgrading to R11.1.3.x, verify the operation of all the IP Office services.

Backup the servers

If upgrading to R11.1.3.x, backup the IP Office servers.

• See Creating an IP Office backup.

Create a USB upgrade memory key

Create a USB upgrade memory key using Rufus and the R12.0.x iso file.

• See Creating a USB upgrade key for an IP Office R12.0.x PC upgrade.

Check the PC boot settings

Check the PC boots from USB.

• See Checking the boot order.

Upgrade to R12.0

Upgrade from R11.1.3.x to R12.0.x using the USB upgrade memory key.

• See Upgrading a PC-based IP Office server to R12.0.x.

Verify correct operation

After upgrading to R11.1.3.x, verify the operation of all the IP Office services.

Update any other servers

If the server is part of an IP Office network, continue with updating the other servers.

• See Upgrading a network of IP Office servers.