You need the following tools and software for the upgrade process. Except for Rufus, you can download the software from the Avaya Support site (https://support.avaya.com).

• IP Office R11.1.3.x server PC ISO file

  Ensure that you select the correct iso file. For PC servers, the file name starts with abe, followed by the software version.

• R12.0 upgrade Azure VHD file

  You add this file to the virtual machine as an additional drive. When the virtual machine reboots from this drive, it upgrades the virtual machine to R12.0.x.

• R12 License File

  PLDS licensed IP Office systems require a set of R12.0.x licenses. The R12.0.x licenses will also work for pre-R12.0.x IP Office servers.

  • The upgrade process in this document assume that you have added the licenses before upgrading to R12.0.x.

  • Subscription IP Office systems do not need new subscriptions.