Upgrade logs

Last Updated : Apr 18, 2024 |

To raise a support ticket, you must obtain provide the following log files:

Logs

Description

Upgrade log files

The USB upgrade key/virtual hard disk stores the following logs for each server you upgrade:

  • /logs/backup_logs.txt

    This file has a record of the backup actions performed by the upgrade scripts.

  • /logs/restore_logs.txt

    This file has a record of the restore actions performed by the upgrade scripts.

Linux-based server logs

You must include the following additional logs:

  • /opt/webcontrol/log/web.log

  • /var/log/rsyslog

  • /opt/MediaManager/MediaManagerService.log

  • /opt/Avaya/apache-tomcat/logs/MediaManager.log

  • The /opt/MediaManager/Backup/mm_back.tar.gz if present.