Find answers to your technical questions and learn how to use our products
Search suggestions:
To raise a support ticket, you must obtain provide the following log files:
Logs
Description
Upgrade log files
The USB upgrade key/virtual hard disk stores the following logs for each server you upgrade:
/logs/backup_logs.txt
This file has a record of the backup actions performed by the upgrade scripts.
/logs/restore_logs.txt
This file has a record of the restore actions performed by the upgrade scripts.
Linux-based server logs
You must include the following additional logs:
/opt/webcontrol/log/web.log
/var/log/rsyslog
/opt/MediaManager/MediaManagerService.log
/opt/Avaya/apache-tomcat/logs/MediaManager.log
The /opt/MediaManager/Backup/mm_back.tar.gz if present.
Previous Topic
Next Topic