Upgrading a PC-based IP Office server to R12.0.x

Last Updated : Apr 18, 2024 |

About this task

To upgrade using the USB memory key, use the following process.

Before you begin

  • You must upgrade the server to IP Office R11.1.3.x.

  • After upgrading to IP Office R11.1.3.x, back up all the servers and services before upgrading to R12.0.x. See Creating an IP Office backup.

Procedure

  1. Connect the monitor, keyboard and mouse to the server.
  2. Shut down the server using the following method:
    1. Connect to the server's platform view/web control menus using port 7071.
    2. Click Shutdown and click Yes. Wait approximately 90 seconds, after which on the connected monitor you will see services shutting down.
    warning

    • Do not use any other method to shut down the server. Doing so will cause the loss of data and settings. This method creates files which the upgrade process uses.

  3. Insert the USB upgrade key into the PC's USB port.
  4. Restart the server.
  5. Wait whilst the upgrade process takes place. The upgrade process can take an hour, during much of which the monitor is blank. When the server has finished upgrading, it automatically switches off.
  6. Remove the USB upgrade key.
  7. Restart the server.
  8. Wait 10 minutes. During this time, the upgrade process will complete additional steps and reboot the server again.
  9. When the server has restarted:
    1. Check that the version shown is R12.0.x. If not, see Failure to upgrade.
    2. Cancel any Consolidate Configuration Entries menu shown in IP Office Manager or IP Office Web Manager. The menu disappears after you have upgraded all IP Office servers in a network to R12.0.x.
    3. Ignore any Upgrade Available prompts shown in IP Office Web Manager. You must only upgrade other IP Office servers using the processes in this document.
    4. Following the upgrade, test and verify the operation of all services. If you find any issues, see Known upgrade issues.
  10. If the server is part of a network, continue with the next server. See Upgrading a network of IP Office servers.

    • You can reuse the upgrade image to upgrade multiple servers in sequence. However, you must only use an upgrade image to upgrade one server at a time.

  11. If the server is part of a network, continue with the next server. See Upgrading a network of IP Office servers.

    • You can use the same USB memory key to upgrade other servers. You do not need to recreate the USB memory key.

Related information
Upgrading physical Linux-based IP Office servers to R12.0.x