You need the following tools and software for the upgrade process. Except for Rufus, you can download the software from the Avaya Support site (https://support.avaya.com).
IP Office R11.1.3.x server PC ISO file
Ensure that you select the correct iso file. For PC servers, the file name starts with abe, followed by the software version.
Rufus USB creation software
You cannot use the Avaya USB Creator software for the processes in this manual. You must download and use Rufus R4.4 or higher. You can download Rufus from https://rufus.ie/.
IP Office R12.0.x server PC ISO file
Ensure that you select the correct iso file. For PC servers, the file name starts with abe, followed by the software version.
256GB+ USB memory key
PC server upgrades require a USB memory key of at least 256GB. The minimum size is important, as the upgrade process uses the USB memory key to store and restore IP Office data during the upgrade.
Keyboard, monitor and mouse
Whilst the upgrade process runs automatically following the server reboot, it is useful to see the progress.
R12 License File
PLDS licensed IP Office systems require a set of R12.0.x licenses. The R12.0.x licenses will also work for pre-R12.0.x IP Office servers.
