Activating Auto-In

Last Updated : Feb 01, 2022 |

About this task

The Auto-In work mode enables you to go back to the Automatic Call Distribution (ACD) available queue as soon as you end an ongoing call.

Note:

The configuration is available either with the Auto-In feature or the Manual-In feature.

Procedure

  1. Press Main menu and scroll to Features.
  2. Press Enter.
  3. From the Features list, scroll to Auto In.
  4. Press Enter.

Result

The Agent Status line displays the Auto and Available icons.