Activating Auxiliary Work

Last Updated : Jan 25, 2019 |

About this task

Use this procedure to notify the system that you are unavailable to answer calls.

Before you begin

Ensure that you specify a reason by entering a reason code.

Procedure

  1. Press Main menu and scroll to Features.
  2. Press Select.
  3. Scroll to Aux Work.
  4. Press Select.
  5. If your system administrator has assigned you with a forced reason code, enter the Reason Code.
  6. Press Select.

Result

The phone screen displays one of the following icons:

  • The Agent Status line displays the Aux Work icon followed by the reason code.

  • The Top line displays the Aux Work Pending icon followed by the reason code.