Use this procedure to make your status available to service the ACD queue. When you are in Manual-In mode, the system automatically changes your status to After Call Work (ACW) as soon as you end the ongoing call.
Note:
The configuration is available either with Auto-In feature or Manual-In feature.
Before you begin
Depending on your provisioning, you must enter a stroke count or a Call Work code before being allowed to enter Manual-In mode.
Procedure
Press Main menu and scroll to Features.
Press Select.
Scroll to Manual In.
Press Select.
To go back to the ACD Available queue, press Manual In mode again.
Result
The Agent Status line displays the Manual and Available icons.
